PaddyPost supports Instagram Business and Creator accounts. Personal Instagram profiles cannot be connected due to Instagram’s API limitations.
Prerequisites
To successfully connect your Instagram account, please ensure:- Your Instagram account is switched to a Business or Creator account.
- Your Instagram account is linked to a Facebook Page.
- You are an Admin or Editor of the linked Facebook Page.
- You are logged into the correct Facebook account in your browser.
Connecting Your Account
Authorize via Facebook
Since Instagram is part of Meta, you will be redirected to a Facebook authorization page.
- Click Continue as [Your Name].
- Select Instagram Business Accounts: Choose the Instagram accounts you want to use.
- Select Pages: Choose the Facebook Pages linked to those Instagram accounts. (This step is required).
- Permissions: Leave all permissions enabled to ensure PaddyPost works correctly.
- Click Done.
Troubleshooting
My Instagram account isn't showing up
My Instagram account isn't showing up
This is the most common issue and usually happens for one of two reasons:
- It’s not a Business Account: Open Instagram on your phone, go to Settings > Account > Switch to Professional Account.
- It’s not linked to a Facebook Page: Go to your Facebook Page Settings > Linked Accounts > Instagram and ensure the connection is established.
- Permissions were missed: Remove the PaddyPost integration from your Facebook Business Integrations settings and try connecting again, making sure to “Select All” accounts when prompted.
I can't publish Stories or Reels
I can't publish Stories or Reels
While PaddyPost supports these formats, Instagram has strict requirements for auto-publishing.
- Stories: Ensure you aren’t using interactive stickers (like Polls or Music) that aren’t supported via API.
- Reels: Must be under 15 minutes and meet specific aspect ratio requirements.